As much as your 100% satisfaction is important for us, we have limits to our Return & Exchange Policy. Note that your order is no longer our responsibility after it has left our facility and is in the hands of the courier.If an order is marked Delivered by our courier, however was not received by customer, please first send in a Lost Package Claim to USPS using your tracking number and information. After that, please email mikkaroque@rawbyroque.com with your Claim No. and we will do our best to help you.We offer a 30-days Return & Exchange Policy, if your order qualifies for the following requirements:If a product received was not what was ordered - we offer 100% refund. Timing: we have a 30-days Return & Exchange Policy, since the day item was received.To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.For returns, please email mikkaroque@rawbyroque.com with the subject 'Returns' and include your order number, name and the reason for the return.Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.Please note that customers are responsible for shipping costs of returned items.When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

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Q: Shipping

Shipping destinations: We ship both locally and worldwide.Shipping times: Local orders take 2-10 business days to be delivered to you. Processing and handling takes 1-3 business days, up to 2 weeks for fully customized order and we ship within 1-3 business days after that.International orders take 7-12 business days to be delivered via USPS Priority and we ship within same 1-3 business days after processing and handling.Shipping time might vary depending on location, shipment method and other factors.Shipping cost: Domestic orders $50 and over will have free shipping. Orders under $50 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout.

Frequently Asked Questions

Shipping

Shipping destinations: We ship both locally and worldwide.

Shipping times: Local orders take 2-10 business days to be delivered to you.

Processing and handling takes 1-3 business days, up to 2 weeks for fully customized order and we ship within 1-3 business days after that.

International orders take 7-12 business days to be delivered via USPS Priority and we ship within same 1-3 business days after processing and handling.

Shipping time might vary depending on location, shipment method and other factors.

Shipping cost: Domestic orders $50 and over will have free shipping. Orders under $50 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout.

Payments

You can select your preferred payment method at checkout. We accept secure payments for both local & international customers via Credit Cards, Debit Cards, PayPal, Shop Pay & Google Pay. Note that additional exchange fee may apply if your currency is other than US dollars.

Returns and Refunds

As much as your 100% satisfaction is important for us, we have limits to our Return & Exchange Policy.

Note that your order is no longer our responsibility after it has left our facility and is in the hands of the courier.
If an order is marked Delivered by our courier, however was not received by customer, please first send in a Lost Package Claim to USPS using your tracking number and information. After that, please email mikkaroque@rawbyroque.com with your Claim No. and we will do our best to help you.

We offer a 30-days Return & Exchange Policy, if your order qualifies for the following requirements:

If a product received was not what was ordered - we offer 100% refund.
Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
For returns, please email mikkaroque@rawbyroque.com with the subject 'Returns' and include your order number, name and the reason for the return.
Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
Please note that customers are responsible for shipping costs of returned items.
When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Order placement

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method for the goods - we will ship your package within 3 business days. Customized orders will take longer. I will be happy to guide you at any step, feel free to send me a message through our live chat button or email mikkaroque@rawbyroque.com! Office hours are from 8:00am-8:00pm CST.

International taxes

International taxes might be applied depending on your country's taxes policy. Customs duty is calculated as a percentage of the customs value of the goods: The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA. The customs value is made up of: the price paid for the goods, the insurance cost, the shipping cost.